Transition FAQ

Products — Spatial Workstation

  1. What has happened to the Spatial Workstation?

    The Spatial Workstation is now available from here for free!

  2. What about all the features we’ve heard about for the Spatial Workstation, including Windows support?

    With more resources and scale, we look forward to accelerating development of many features, including support for Windows and more VR devices.

  3. What about support for the Spatial Workstation?

    Support is now available through a dedicated Facebook group!

  4. I’ve bought a Pro license of the Spatial Workstation, what’s going to happen now?

    Thank you for supporting us at Two Big Ears! As a Pro customer you should have received login details to a support channel. Support will be provided in accordance to your current agreement with Two Big Ears. We look forward to supporting more of your projects!

  5. What about the rendering engine SDK and Encoder?

    The Encoder can now be used for free and is included in the Spatial Workstation installer. We’re continuing to support and develop more feature for the rendering engine.

  6. Does this mean that the tools and rendering engine can only be used with Oculus Rift and Gear VR?

    Our mission is to make VR succeed. We will continue to be platform and device agnostic.

Products — Games

  1. What has happened to the plugins for Unity, Wwise and FMOD?

    We will continue supporting existing projects and Pro customers in accordance to your current agreement with Two Big Ears for the next 12 months. The plugins are no longer available to evaluate and purchase. We will be working with the Oculus team to combine our expertise and bring best in class VR audio to everyone through their free audio SDK.

  2. I’m a Pro customer of 3Dception for Unity/Wwise/FMOD, how do I get in touch?

    Support will be provided in accordance to your current agreement with Two Big Ears through our usual support address. Your account page has also been updated with more information, including product links and support information. Email us if you have any further questions!

  3. If I have already used 3Dception in my game or project, will it stop working?!

    No, your existing products will continue to work. If you have purchased a license from us before, you will additionally continue to receive support in accordance to your agreement with Two Big Ears over the next 12 months.

Support

If you are a Pro customer of the Spatial Workstation or plugins for Unity, FMOD and Wwise, you should have received login details for a support channel. Support will be provided in accordance to your current agreement with Two Big Ears. Get in touch if you have not received details.

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